Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days of purchase.
Shipping Time
- United States: 7–9 business days after processing.
- All other destinations: shipping times vary by location and will be confirmed at checkout as we open each new country to Duvella.
Shipping Cost
Free shipping on all orders, with no minimum purchase required, to every destination we currently ship to.
Order Tracking
You will receive a tracking number by email as soon as your order ships.
Customs, Duties & Import Taxes (International Orders)
Orders shipped outside the United States may be subject to import duties, taxes, or customs fees charged by your country's customs authority. Unless collected at checkout, these charges are the customer's responsibility and are not included in the item price or shipping cost. We recommend checking with your local customs office before ordering if you are unsure.
Delays
Duvella is not responsible for delays caused by customs, carriers, weather, or other events outside our control. If your order is significantly delayed, email us at hushhugecom@use.startmail.com and we'll help track it down.
Lost or Stolen Packages
Duvella is not responsible for packages the carrier marks as delivered that are later lost or stolen. Contact us and we will do our best to help resolve the issue with the carrier.