Privacy policy

1. Shipping Policy

Processing Time All orders are processed within 1–2 business days of purchase.

Shipping Time

  • United States: 7–9 business days after processing.
  • All other destinations: shipping times vary by location and will be confirmed at checkout as we open each new country to Duvella.

Shipping Cost Free shipping on all orders, with no minimum purchase required, to every destination we currently ship to.

Order Tracking You will receive a tracking number by email as soon as your order ships.

Customs, Duties & Import Taxes (International Orders) Orders shipped outside the United States may be subject to import duties, taxes, or customs fees charged by your country's customs authority. Unless collected at checkout, these charges are the customer's responsibility and are not included in the item price or shipping cost. We recommend checking with your local customs office before ordering if you are unsure.

Delays Duvella is not responsible for delays caused by customs, carriers, weather, or other events outside our control. If your order is significantly delayed, email us at hushhugecom@use.startmail.com and we'll help track it down.

Lost or Stolen Packages Duvella is not responsible for packages the carrier marks as delivered that are later lost or stolen. Contact us and we will do our best to help resolve the issue with the carrier.

2. Refund & Return Policy — 30-Night Guarantee

We want you to actually sleep better, not just buy a blanket — that's why every Duvella blanket comes with a 30-night trial.

How It Works

  • Try your Duvella blanket for up to 30 nights from the date of delivery.
  • Not satisfied for any reason? Email hushhugecom@use.startmail.com within 30 days of delivery to request a return.
  • We'll send you return instructions and a prepaid return label — return shipping is free, at no cost to you.
  • Once we receive the returned item, your full refund is issued to your original payment method within 5–10 business days.

Condition of Returned Items Items should be returned in re-sellable condition (used only within the trial period, no damage beyond normal handling). Items returned damaged, heavily soiled, or incomplete will be reviewed case by case before a refund is issued.

Damaged or Incorrect Items If your order arrives damaged, defective, or wrong, email us within 14 days of delivery with photos of the issue — we'll send a replacement or a full refund at no cost to you, usually without needing the item back.

Order Cancellations Orders can be cancelled free of charge within 12 hours of purchase, before the order enters processing. Contact us as soon as possible at hushhugecom@use.startmail.com.

International Returns The same 30-night guarantee applies to customers outside the United States. Because return logistics vary by country, we'll provide the most practical return method for your location, at no cost to you.

3. Privacy Policy

Last updated: September 16, 2026

Duvella operates this store and this website, including data, content, features, tools, products, and services to provide you, the customer, a curated shopping experience (the "Services"). Duvella uses Shopify to power the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs as it relates to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information, as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, or reasonably can be linked to you or another person. Personal information does not include information that is anonymized or de-identified so that it cannot reasonably be linked to you or another person. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, add to your cart, save to a wish list, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including information you provide when contacting us, such as when submitting a customer service request.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about how you interact with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, personalize, and improve the Services. We use your personal information to deliver the Services, including fulfilling our contract with you, processing your payment, managing your orders, remembering your preferences and the items you're interested in, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements for products or services on the Services or on other websites, including based on products you have previously purchased, added to your cart, or other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to your requests, service you effectively, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With marketing and advertising partners to provide marketing and advertising services. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our marketing and advertising partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for personalized advertising and marketing purposes. You can exercise this right here.
  • When you direct, request, or otherwise consent to disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including in response to subpoenas, search warrants, or similar requests), to enforce our Terms of Service or applicable policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship With Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties, which may be located in a country other than your own. Additionally, to help protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data and information about your interactions with our store, other merchants, and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights with respect to that information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here.

Third-Party Websites and Links

The Services may contain links to third-party websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by others. Including a link on the Services does not by itself imply that we endorse the linked content or its operators, except as otherwise expressly stated on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the applicable age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. That said, these rights are not absolute, may only apply in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to access. You may have the right to request access to the personal information we hold about you.
  • Right to delete. You may have the right to request that we delete the personal information we hold about you.
  • Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
  • Right of portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and subject to certain exceptions.
  • Right to opt out of sale or sharing of personal data for targeted advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of the processing of that information for purposes considered "targeted advertising," as defined by applicable privacy laws. You can exercise this right here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will treat this as a request to opt out for that device and browser. If we're able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control signal, we do not respond to other "Do Not Track" signals sent from your browser or device.
  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

If you're located in the UK or the European Economic Area (EEA), subject to local law exceptions and limitations, you may also have the right to:

  • Object to and restrict processing. You may have the right to ask us to stop or limit our processing of your personal information for certain purposes.
  • Withdraw consent. Where we process your personal information based on your consent, you have the right to withdraw that consent. Withdrawing consent will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and the rights you may have — including with respect to data processed by Shopify — visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before an agent can make a request on your behalf, we will require proof that they've been authorized to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a reasonable timeframe as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, a list of relevant data protection authorities is available here.

International Transfers

Please be aware that we may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information out of the EEA or the UK, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (SCCs), or an equivalent contract issued by the relevant UK authority, unless the transfer is to a country that has been recognized as offering an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We'll post the updated version on this website, revise the "Last updated" date, and notify you of any changes as required under applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you'd like to exercise any of your rights, you may call us at +1 402-935-2050, email us at hushhugecom@use.startmail.com, or contact us at 8 The Grn, Dover, DE 19901, United States. For purposes of applicable data protection law, we are the data controller of your personal information.

4. Terms of Service

Last updated: September 16, 2026

Welcome to Duvella. By accessing or purchasing from www.duvella.com (the "Site"), you agree to the following Terms of Service. Please read them carefully.

1. Overview Duvella sells weighted blankets and related sleep products directly to consumers worldwide. All orders are subject to our acceptance; we may refuse or cancel any order for any reason, including suspected fraud or pricing/listing errors.

2. Eligibility You must be at least 18, or the age of legal majority in your jurisdiction, to place an order on this Site.

3. Product Information We make every effort to accurately display our products, including weight, materials, and dimensions. Colors may vary slightly due to lighting and display settings. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing & Payment Prices are listed in USD unless converted to your local currency at checkout. We accept the payment methods shown at checkout. You confirm you are authorized to use the payment method provided.

5. Health & Safety Disclaimer (Important) Duvella weighted blankets are designed for general comfort and relaxation only. They are not a medical device and are not intended to diagnose, treat, cure, or prevent any medical condition. They are not recommended for:

  • Children under the age recommended for the product's weight;
  • Pregnant individuals;
  • Anyone with a respiratory, circulatory, or mobility condition that could make it difficult to move the blanket independently.

If you have a medical condition, consult your physician before use. Use of the product is at your own risk; Duvella is not liable for injury or adverse reactions resulting from improper or contraindicated use.

6. Shipping & Returns Shipping and returns are governed by our Shipping Policy and Refund & Return Policy, incorporated here by reference.

7. Intellectual Property All content on this Site — including the Duvella name, logo, product photography, and written content — belongs to Duvella and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability To the fullest extent permitted by law, Duvella is not liable for indirect, incidental, or consequential damages arising from the use of our products or Site. Our total liability for any claim related to an order is limited to the amount you paid for that product.

9. Governing Law These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, to the extent permitted by your local consumer protection laws.

10. International Customers By ordering from outside the United States, you agree your order is also subject to the customs, import, and consumer-protection rules of your own country. Nothing here limits any statutory right you have under the mandatory consumer protection laws of your country of residence.

11. Changes to These Terms We may update these Terms at any time. Continuing to use the Site after changes are posted means you accept the revised Terms.

12. Contact Us Questions about these Terms? Email hushhugecom@use.startmail.com.